North Memorial Health Care
Accreditation and quality concerns
North Memorial Medical Center, Home Health and Hospice, and North Memorial Clinics are accredited by the Joint Commission through its program of compliance with hospital, and home health standards. The Joint Commission is an independent, not-for-profit organization with over 50 years of experience in evaluating the quality and safety of health care. The accreditation progam includes periodic, extensive, on-site evaluation of North Memorial health care services by a team of experienced surveyors.
If you have a concern or complaint about the quality or safety of patient care provided by North Memorial, we want to know about it. A patient representative is available Monday through Friday from 8:00 a.m. to 4:30 p.m. to address any questions or concerns you or a family member may have. Please contact our Patient Representatives by calling us at (763) 520-7150.
You may write to the Patient Representatives at:
Patient Representative
North Memorial Health Care
3300 Oakdale Ave. N.
Robbinsdale, Mn 55422
During evenings, weekends and holidays, please direct your concerns or complaints to the nursing administrative manager by calling us at (763) 520 - 5200.
If you have a health care quality or safety concern or complaint that you feel has not been adequately addressed after contacting our patient representatives, you may wish to speak to a Joint Commission surveyor or contact the Joint Commission by phone at: 1- 800- 994- 6610 or by email at: complaint@JCAHO.org.
You may write to the Joint Commission at:
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
©2010 North Memorial Health Care
